Frequently Asked Questions

1. Why each soap has slight difference color than the product image?

Because each soap is handmade and made of natural herb so the color will be different and it is completely normal and safe to use.

2. Does Freya have a Social Media Channel?

Freya does! We have Instagram account. You can visit the channel HERE

3. I have a coupon, but I'm not sure where or how to use it.

Coupons can be applied in your SHOPPING CART. Scroll past the items in your cart and below that you'll see a place to select: coupon code or reward/loyalty points. Select "coupon code" and then enter your code. Proceed through checkout and the discount will apply.

4. Can I use multiple coupons per order?

Unfortunately you may only use one coupon code per order.

5. Can I order outside of the USA?

Unfortunately Freya does not ship outside of the USA.

If you want to ship to Canada, please send an email to us. 

6. What are my shipping options?

Freya offers a flat rate $8.50 priority shipping option. All orders over $65 (after any coupons or discounts are applied) receive free shipping!  

7. Shipping seems a little high. Why is that?

Freya's shipping expenses are very high. The costs continue to go up each year, but Freya has held her costs where they are. It might seem like you are paying a lot in shipping charges, but Freya does not make any money off shipping. If you'd like to avoid shipping costs consider adding $65 in product (after any coupons or reward points are applied) to your cart to avoid shipping costs.

8. At checkout I see the option to pay with PayPal or ShopPay.  What is ShopPay?

ShopPay is Shopify's payment system.  It's just a fancy name for "credit card".  Select it and proceed to the next page and you'll see you can securely enter your credit card info and then submit your order.