Terms of Service
Payment
Freya’s Handmade Soap accepts PayPal and credit cards. All orders must be paid in full before that will be made (for custom orders) or shipped.
Turnaround Time
Freya's turnaround time starts the next business day after you place an order. Any order after 5PM Eastern time will be considered to be placed the next day. Due to all our soaps are handmade, sometimes the turnaround time would be higher. All normal orders have a two to three business day turn around. Business days do not include weekends or major holidays.
Wholesale
Freya’s Handmade Soap offers wholesale to qualifying vendors. If you are interested, please email Freya to discuss terms and conditions.
Returns
Due to the nature of bath and body products, all sales are final. If a product arrives damaged or you have any other concerns, please feel free to contact Freya with in three days of receiving your damaged product regarding your order.
Use of Personal Information
- Manage our relationship with you;
- Verify your identity and address;
- Carry out our business operations;
- Process and fulfill your orders and returns;
- Personalize your experience with us;
- Administer your account;
- Communicate with you, such as by sending you technical notices, security alerts, support messages, and other transactional or relationship messages;
- Respond to your comments, questions, and requests and provide customer service;
- Provide you with newsletters, catalogs, emails and/or SMS messages about products, special offers, events, or other news and information we think may interest you;
- Conduct and administer surveys, contests, sweepstakes, and other promotions;
- Target advertisements to you on third-party platforms, websites, and apps;
- Analyze trends and statistics, and help us improve and customize our product and service offerings and customers’ experience;
- Troubleshoot problems with the Services;
- Enforce our Terms of Use and protect the security and integrity of our Services and our business, including to protect the rights and property of Lush and others; and
- Comply with our legal and financial obligations.
How we use your personal information
Freya uses your personal information to provide the products and Services you request (including to confirm, process and track orders and order status, shipping, payment, etc.), develop, maintain, and improve our products and Services, manage our relationship with you, verify your identity and address, carry on our business operations, and as may otherwise be required or permitted by law or described in this Privacy Policy. We also use the information we collect to:
- conduct commercial transactions including to process and administer purchases, exchanges, returns or other transactions that you may engage in with Freya, including but not limited to our stores or through our websites, and communicate with you about those transactions;
- develop, enhance, improve, personalize, market, sell, or otherwise provide products, services or information;
- administer your account;
- send you technical notices, security alerts, support messages, and other transactional or relationship messages;
- contact you and respond to any requests or other communications from you, including claims or requests for customer service;
- provide you with newsletters, catalogs, emails and/or SMS messages about products, special offers, events, or other news and information we think may interest you (for more information regarding how to opt out of these communications at any time
- conduct and administer surveys and contests, sweepstakes, and other promotions;
- target advertisements to you on third-party platforms, websites, and apps
- monitor trends, perform data analysis, and help us improve and customize our product and service offerings and customers’ experience;
- troubleshoot problems with the Services;
- enforce our terms of service and protect the security and integrity of our Services and our business, including to detect and protect against error, theft, fraud, and other illegal activity, administer our loss prevention program, and protect the rights and property of Freya and others;
- to process and respond to applications for employment;
- comply with our legal and financial obligations.